Formstack
All Systems Operational
Main Application   Operational
Forms (Hosted & Embedded)   Operational
Form Analytics (Beta)   ? Operational
Email System (SendGrid)   ? Operational
Third Party Integrations Operational
Salesforce   ? Operational
Google Sheets   ? Operational
HubSpot   ? Operational
Authorize.Net   ? Operational
Amazon S3   ? Operational
Google Calendar   ? Operational
Google Drive   ? Operational
WebMerge   ? Operational
Zendesk   ? Operational
Support Portal Operational
Support Help Site   Operational
Support Ticketing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Formstack Scheduled Maintenance Oct 11, 03:00-04:00 EDT
On Wednesday, October 11th, 2017, between the hours of 3:00 am and 4:00 am Eastern Time, we will be performing maintenance on our Database Servers.

We are reserving 1-hour for this maintenance, however, we do not anticipate downtime for the full 1-hour. This critical update will cause the Formstack application to be unresponsive at least during some portion(s) of this maintenance window. During this time, Forms, Submissions, and Logins may be unavailable.

We apologize for the inconvenience this may cause and will work to ensure that any downtime is kept to a minimum.
Posted on Sep 20, 11:30 EDT
System Metrics Month Week Day
Main Application Availability (Including Forms)
Fetching
Past Incidents
Sep 21, 2017

No incidents reported today.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - On Tuesday, September 19, 2017, at approximately 12:30 AM ET, we identified an issue with our Google Sheets integration failing to send data upon form submit. During this time, submitted data could be collected on your form, but it may not have posted to your Google Sheet(s).

Our Development Team was able to isolate the issue to a worker bottleneck, and at approximately 9:00 AM ET on Tuesday, September 19, 2017, they confirmed that the backlogged submissions are starting to clear out and data was posting to Google Sheets. If you have submissions that didn't post to Google, you can rerun the integration in your submissions page to push the data through manually.

We apologize for any delays or confusion this caused. We have increased the quotas to prevent this from happening again.
Sep 19, 11:17 EDT
Monitoring - We have identified the Google Sheets integration issue and have implemented a solution. Access to your Formstack account and forms have not been affected. As long as you're still within your submission data limit, your actual submissions will be saved in your Formstack account.

You may continue to receive the Google Sheets error as there is still a slight delay while the queue resets. We will continue to monitor this activity and share a full post-mortem with more details regarding this incident.
Sep 19, 00:43 EDT
Identified - We are currently experiencing a service disruption impacting Google Sheets integrations.

Our Development teams have identified the root cause and are working towards a solution. During this time, your Formstack submissions to this integration may be affected. We will post additional status updates as soon as they come in or within the next 30 minutes.
Sep 18, 23:56 EDT
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.