Formstack
All Systems Operational
Main Application   Operational
Forms (Hosted & Embedded)   Operational
Form Analytics (Beta)   ? Operational
Email System (SendGrid)   ? Operational
Login SSO (Single sign-on)   Operational
Third Party Integrations Operational
Salesforce   ? Operational
Google Sheets   ? Operational
HubSpot   ? Operational
Authorize.Net   ? Operational
Amazon S3   ? Operational
Google Calendar   ? Operational
Google Drive   ? Operational
WebMerge   ? Operational
Zendesk   ? Operational
Support Portal Operational
Support Help Site   Operational
Support Ticketing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Wednesday, February 28, 2018, we have scheduled a 1-hour, non-downtime maintenance window for schema changes to improve form analytics. This maintenance window is scheduled for 60-minutes beginning at 2:00 am ET (7:00 am UTC) until 3:00 am ET (8:00 am UTC).

Your Formstack Account and live forms will be available and responsive during this maintenance window. Analytic data for views, unique views, touches, and conversions will not be impacted by the maintenance window and no metrics will be lost. We will maintain continuous communication throughout the process on our status site at status.formstack.com

Preparation:
We do not anticipate downtime or noticeable impact to the web application or live Forms. If there are any unanticipated issues, Formstack's status site (status.formstack.com) will be the best place to check for information and get real-time alerts regarding incidents and recovery.

We greatly appreciate your patience and understanding while we make these improvements. If you have any questions, please contact us at support.formstack.com.
Posted on Feb 16, 11:02 EST
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - All Email deliverability issues have been resolved and returned to normal operating behavior. We are continuing to monitor the Email queue closely to ensure all system messages are being sent.

Please note that Emails attempting to send between 12:04 pm and 1:40 pm ET were affected by the deliverability issues however collected data and submissions were not affected.

Certain emails may not be available for resending, however, you will be able to resend your Notification Emails. For more on resending Notification Emails, please click here: https://support.formstack.com/customer/en/portal/articles/1715424

If you continue to experience issues with Email deliverability, please contact the Formstack Support Team. Thank you for your patience!
Feb 13, 14:10 EST
Monitoring - Our Team has identified the issue affecting Email deliverability and have begun implementing the resolution. These updates will be deployed shortly and we will continue to monitor Email activity and share updates with you.
Feb 13, 13:48 EST
Identified - We have identified a service disruption impacting the deliverability of Emails from Formstack. This is preventing emails generating from Formstack to send out, including Notification, Confirmation, Approvals, Workflows, and system messages (i.e. password reset requests)

Our Development teams have identified the root cause and are working on the solution. We will post additional status updates as soon as they come in or within the next 30 minutes.
Feb 13, 13:40 EST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.