Formstack Help Site
All Systems Operational
Main Application Operational
Forms (Hosted & Embedded) Operational
Mobile App ? Operational
Email System (SendGrid) ? Operational
Login SSO (Single sign-on) Operational
Third Party Integrations Operational
Salesforce ? Operational
Google Sheets ? Operational
HubSpot ? Operational
Authorize.Net ? Operational
Amazon S3 ? Operational
Google Calendar ? Operational
Google Drive ? Operational
WebMerge ? Operational
Zendesk ? Operational
Support Portal Operational
Support Help Site Operational
Support Ticketing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 EDT
Scheduled - On Monday March 23rd, 2020 we have scheduled a 1-hour non-downtime maintenance window beginning at 9:00 am ET (1 pm UTC) until 10:00 am ET (2 pm UTC).

There is no expected downtime and Formstack will remain responsive during this 60-minute maintenance window but there may be action required on your part.

Details about this maintenance:
Formstack will be switching from the TLSv1.1_2016 on our CDN to TLSv1.2_2018, which will disable negotiating connections with TLS 1.1. These updates improve the security of submission data by no longer supporting TLS 1.1 protocol. More modern browsers will already be connecting using TLS 1.2. For this reason, we recommend updating to the latest available browser version for your operating system.

After this release, browsers older than the versions listed below will not be able to negotiate TLS 1.2 and will be unable to access the Formstack account platform. Embedded and Formstack hosted forms may also be impacted by this update if your forms are being accessed by Users on older browsers. In those instances, this may require a browser version update if the browser is older than the following versions:

- Chrome 30
​- Firefox 27
- IE 11​
- Safari 7​
- Opera 17​
- iOS Safari 5.1

If you are unsure about your browser version or need to update your version, please see more on that here: https://help.formstack.com/hc/en-us/articles/360019520911

Preparation:
We recommend checking the version level of your primary browser and update this to the most recent, available version. To see more about checking your browser version and/or updating your browser, please click here.

If your Form Users report accessibility issues after this release, they may need to update their browser version or use an alternative browser. Note: Most browsers that have been updated within the last four years will continue to work.

During the scheduled maintenance window, Formstack’s web application, including live Forms, emails, webhooks, API transmissions, and the ability to accept submissions will be available. There is no anticipated downtime.

We greatly appreciate your patience and understanding and thank you for being a Formstack customer. If you have any questions, please contact us at help.formstack.com
Feb 24, 22:07 EST
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020

No incidents reported.

Mar 18, 2020

No incidents reported.