File Upload Issues

Incident Report for Formstack

Resolved

AWS S3 services have been restored and we are no longer experiencing any issues.

Posted Feb 28, 2017 - 22:00 EST

Monitoring

Our upload provider is reporting that the issue is resolved and forms involving file uploads should now be working correctly with or without integrations. We're going to monitor our systems to ensure things are stable, but everything should be working as expected now.

Posted Feb 28, 2017 - 17:43 EST

Identified

The service we use to store uploaded files is having issues at the moment. This will cause file uploads to take a long time to process and likely fail if you do not use an integration. In the meantime, using Google Drive or Box as upload integrations should allow submissions to work properly.

Posted Feb 28, 2017 - 13:20 EST