On Monday, June 25th, 2018 we have scheduled a 1-hour non-downtime maintenance window beginning at 9:00 am ET (1:00 pm UTC) until 10:00 am ET (2:00 pm UTC).
There is no expected downtime and Formstack will remain responsive during this 60-minute maintenance window but there may be action required on your part. We will maintain continuous communication throughout this process on our status site at status.formstack.com.
Details about this maintenance
Formstack will be switching from the ELBSecurityPolicy-2016-08 on our load balancers to TLS-1-1-2017-01, which will disable negotiating connections with TLS 1.0. These updates improve the security of submission data by no longer supporting TLS 1.0 protocol. More modern browsers will already be connecting using TLS 1.1 or 1.2, depending on how current they are. For this reason, we recommend updating to the latest available browser version for your operating system.
After this release, browsers older than the versions listed below will not be able to negotiate TLS 1.1 and will be unable to access the Formstack account platform. Embedded and Formstack hosted forms may also be impacted by this update if your forms are being accessed by Users on older browsers. In those instances, this may require a browser version update if the browser is older than the following versions:
- Chrome 22
- Firefox 24
- IE 11
- Safari 7
- Opera 12.1
- iOS Safari 5.1
If you are unsure about your browser version or need to update your version, please see more at https://support.formstack.com/customer/portal/articles/2935903
- We recommend checking the version level of your primary browser and update this to the most recent, available version. To review your browser version and/or see more on updating your browser, please click here: https://support.formstack.com/customer/portal/articles/2935903
- If your Form Users report accessibility issues after this release, they may also need to update their browser version or use an alternative browser. Note: Most browsers that have been updated within the last four years will continue to work without an update.
- During the scheduled maintenance, Formstack’s web application, including live Forms, emails, webhooks, API transmissions, and the ability to accept submissions will be available. There is no anticipated downtime.
We greatly appreciate your time and thank you for being a Formstack customer! If you have any questions, please contact us at support.formstack.com.